1. DELIVERY PROTOCOL
Important information to consider
For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:
The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.
They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.
Once identified, you can take your package in a secure manner, with no human contact.
2.- SHIPMENTS & DELIVERIES
Please note that in some territories shipments may be delayed due to public health restrictions. If you are affected by this, please do not hesitate to contact us using the CONTACT form.
3- I WANT TO SELL HAWKERS AT MY STORE
Warranty periods remain unchanged. If you have any questions, please contact our Customer Service Department using the CONTACT form.
5- TRACKING INFORMATION
The delivery company will send you an email with your tracking number once the package is prepared and picked up at our warehouse.
If your order pass through customs, we are not liable for any additional costs it may arise.
If you send a return package to a wrong address, we are not liable for any loss or misplacement.
6- DEFECTIVE PRODUCTS
If you receive a defective product, you must follow the procedure established in the clause "Returns due to manufacturing defects", detailed in the Terms and Conditions and in the Returns section of our website.
7- INCORRECT ORDER
If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.
You have 30 Calendar days from receipt of the product to exercise your right to a cancellation, which consists of carrying out the termination of the contract. To exercise this right you must follow the procedure set out in the clause "Right to cancellation" detailed in the Terms and Conditions and in the section Returns of our website./a>
Direct access to the cancellation form
9-HAWKERS LENSES PROTECTION
Hawkers lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Hawkers sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.
You can use your Hawkers pouch to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.
11- ACCEPTED PAYMENT METHODS
Credit cards: Visa, MasterCard, American Express, Discover.
Debit cards: Visa, MasterCard, American Express.
12- WHEN TO CONTACT PAYPAL
Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.
13- COMMERCIAL AND SWEEPSTAKES PRIZES
Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible in our contact page. Changes and refunds are not accepted.